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Complaints

Aunt Meg believes in researching and offering the best financial solutions, aiding our customers in finding the most discreet advice and assistance in all financial matters. It is important to us that you receive a high level of customer service but we are aware sometimes things can go wrong, and if they do we will address any issues raised as soon as possible.

When this happens please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you. We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.

Whichever way you contact us we will start investigating straight away.

How to complain about your experience

Aunt Meg is dedicated to finding the most suitable and experienced debt advisors and insolvency practitioners. If you feel like their help was below your standards in any way, we urge you to let us know:

Written Complaints: Aunt Meg Complaints, Flexx Digital, 68 Goldstone Villas, Hove, BN3 3RU.

Telephone Complaints: +44 1273 38 9425

Electronic Complaints: support@flexxdigital.com

In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to help our chosen debt advisors and insolvency practitioners re-open your case for investigation.

How to complain about our service

Aunt Meg is a trading style of Flexx Digital LTD. Should you wish to complain about the service Flexx Digital has provided, you can contact them here:

Written Complaints: Aunt Meg Complaints, Flexx Digital, 68 Goldstone Villas, Hove, BN3 3RU.

Telephone Complaints: +44 1273 38 9425

Electronic Complaints: support@flexxdigital.com

In order for us to successfully take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to investigate why you may not have received the promised service.

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